FAQ

Our products are shipped within 2-5 business days using the following carriers: USPS, FedEx, or UPS. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.  

Please note that returns will need to be sent to the following address: 

M&S Pet Supplies
8825 Torresdale Ave.
Philadelphia, PA 19136

Please include a note with your return, listing your full name or order number. If you would like to exchange the product for something else, please list the requested product. If you would prefer a refund, please let us know.

If your return is accepted, you’ll be automatically refunded on your original payment method within 10 business days and will receive an email notification. If there are any issues with your return, we will contact you. Please remember it can take some time for your bank or credit card company to process and post the refund.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.